Knowledge Base: Monitoring Workflow

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Monitoring Workflow
By mrahayu1

Resubmitting Failed Workflows
Very often we get workflows to get failed for different reasons, there are many workflows but here I am considering the failed Requisition Approval workflow and steps to resubmit of the same.

Ex: Requisition Approval workflow(REQAPPRV) failed with error:
Error Name WFENG_NOTIFICATION_PERFORMER
Error Message XXXX: Activity 'REQAPPRV/XXXXX' has no performer.

>> Check, workflow status monitor to see the failed or error-ed activity and reason.
>> To view the workflow diagram
Go to the Purchasing Responsibility > Requisitions > Requisition Summary
>> Search with requisition number
>> 'Tools' > 'View Approval through Workflow'
>> check the failed activity, and view diagram or click on the 'error' it will show you the error details.
>> Note down the 'Item Key' of the failed workflow.
OR check the wf_notifications table to get the item key
select item_key
from wf_notifications
where subject like '%<Requisition Number>%'

Now Resubmission Process

Navigation
>> Either 'Workflow Administrator' responsibility > 'Status Monitor'
OR
'System Administrator' responsibility > Workflow > Administrator Workflow > 'Status Monitor'

1> Search the workflow with 'Type Internal Name' and 'Item Key', you got in the above step.
2> Select the workflow and click on 'Activity History'
3> Select the failed activity and click on 'Update Attributes'
>> Update the missing attributes, in this case update 'Preparer User name' and 'Preparer Display Name' with the output of the below query.

select b.full_name
from po_requisition_headers_all prha
,per_people_x ppx
where prha.segment1 = <Requisition_number>
and prha.preparer_id = ppx.person_id

>> 'Apply' the changes and go back to 'Monitor Activities History'

4> Select the error-ed Activity and click on 'Rewind'
> Accept the rewind confirmation
> Check the workflow status again.
5> It should do the job else check for errors and take appropriate actions accordingly.

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Article added 10/09/14.
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