| First Name: | 
		
			
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		| Last Name: | 
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		| Do not use apostrophe ( ' ) / quote ( " ) for First name and Last name | 
	
	
		| SBU: | 
		
			
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		| Department: | 
		
			
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		| Location: | 
		
			
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		| Application: | 
		
			
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		| Email Address: | 
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		| Your Manager/Supervisor Email Address:  | 
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		Phone Number or HandPhone  (i.e.: 75901800 or 622175901800 or 628129529723): | 
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		| Extension: | 
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		| Please select CORRECT category for your problem | 
		
			   
			Description of HAPPY Categories
		
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			  | Other | : not related to other or confuse to decide this problem catagorized as what. 
			   |  | Computer | : problem which related to computer hardware       (monitor, keyboard, mouse and PC) including notebook and scangun.
			   |  | OS | :       problem related to Operating System incl. sharing folder/printer and       setting printer also setting dialup/IP address.
			   |  | Printer | : problem related to Printer’s physic incl. paperjam.
			   |  | Software | : problem related to applications/softwares (i.e. Ms Office, Adobe Reader) which are not       related to OS and RPX Apps.
			   |  | RPX       Application | : problem which related only to RPX (own) applications       (like DELTA, IBIS, TIMES and etc) incl. user access, bugs, etc.
			   |  | VIRUS | : problem caused by virus and make your OS malfunction. Do not choose this if you don't know what is your root problem. 
			   |  | FedEx       Application | : problem related to FedEx application like COSMOS,       FAMIS, TAO MAIL incl. revoked IDs.
			   |  | FedEx       Devices | : problem related to IFR, Starbase, Qudrack, PSCAN, SAA Printer       Server (Printer Node Fedex).
			   |  | Email | : problem related to email client (not email server and request email       address).
			   |  | Phone/Fax |        : problem related to Phone and Fax device and       also cabling.
			   |  | Server       Access | : related to giving users access to server or network access       incl. FileServer (login), Email address, Proxy (Internet Access) and       Dialup access.
			   |  | Connectivity | : problem related to LAN/WAN and Server connectivity.
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   	| Please describe the problem you are experiencing | 
   	
			
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