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Last Name: |
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SBU: |
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Department: |
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Email Address: |
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Your Manager/Supervisor Email Address: |
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Phone Number or HandPhone (i.e.: 75901800 or 622175901800 or 628129529723): |
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Please select CORRECT category for your problem |
Description of HAPPY Categories
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Other | : not related to other or confuse to decide this problem catagorized as what.
| Computer | : problem which related to computer hardware (monitor, keyboard, mouse and PC) including notebook and scangun.
| OS | : problem related to Operating System incl. sharing folder/printer and setting printer also setting dialup/IP address.
| Printer | : problem related to Printer’s physic incl. paperjam.
| Software | : problem related to applications/softwares (i.e. Ms Office, Adobe Reader) which are not related to OS and RPX Apps.
| RPX Application | : problem which related only to RPX (own) applications (like DELTA, IBIS, TIMES and etc) incl. user access, bugs, etc.
| VIRUS | : problem caused by virus and make your OS malfunction. Do not choose this if you don't know what is your root problem.
| FedEx Application | : problem related to FedEx application like COSMOS, FAMIS, TAO MAIL incl. revoked IDs.
| FedEx Devices | : problem related to IFR, Starbase, Qudrack, PSCAN, SAA Printer Server (Printer Node Fedex).
| Email | : problem related to email client (not email server and request email address).
| Phone/Fax | : problem related to Phone and Fax device and also cabling.
| Server Access | : related to giving users access to server or network access incl. FileServer (login), Email address, Proxy (Internet Access) and Dialup access.
| Connectivity | : problem related to LAN/WAN and Server connectivity.
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